We work hard to provide a great dental service to both our NHS and independent patients and we hope you are always delighted with the dental care you receive from West Heath Dental Practice. We welcome constructive feedback, whether good or bad, and are always looking for ways to improve, so please let us know what you think of our service. You can do this by:
  • speaking to us in person
  • filling in a feedback form at reception
  • downloading our feedback form
  • emailing us through our contact form
  • writing to our business manager; Mirabel Murphy, at 181 West Heath Road, West Heath, Birmingham B31 3HD
If you would like a written copy of our complaints procedure please contact the surgery.

We aim to acknowledge a verbal complaint within 1 working day and a written one with in 3 working days. If you are still not happy and would like to take things further, our independent patients can contact The Dental Complaints organisation. Their website can be found at www.dentalcomplaints.org.uk and here you will find an online form to fill in. Alternatively, they can be contacted by phone on 08456 120 540. Our NHS patients should contact the NHS commissioning board on 0300 311 22 33 or nhscommisioningboard@hscic.gov.org